At Jamella by Sage, we are committed to providing you with high-quality, organic cosmetics and grooming product that enhance your self-care experience. Due to the nature of our products, we have a strict no-return policy in place for our Bath & Body products. However, we do offer samples of many of our products, which you may order at the cost of $5.00 + $4.95 shipping. All orders for samples are placed by calling us at: 215-917-0242, or by email at, hello@jamellabysage.com.
Why We Don’t Accept Returns on our Bath & Body products:
Our products are handcrafted with care, using the finest organic ingredients to ensure your satisfaction. To maintain the integrity, safety, and hygiene of our products for all our customers, we do not accept returns or exchanges. Here’s why:
- Product Quality: We take pride in crafting our products with meticulous attention to detail and quality. We want to guarantee that every item you receive is in perfect condition and free from any contamination.
- Health and Safety: As organic cosmetics and grooming products, we prioritize your health and safety. Once a product leaves our place of business and is in the hands of a customer, we cannot guarantee that it has not been tampered with or compromised in any way.
- Environmental Responsibility: To minimize our environmental impact, we refrain from restocking returned items, which could lead to unnecessary waste. Our commitment to sustainability extends to our return policy.
Exceptions:
While we maintain a strict no-return policy on some of our products, we understand that exceptional circumstances may arise, such as products arriving damaged or incorrect items being shipped. In such cases, please contact us within 7 days of receiving your order at hello@jamellabysage.com, or call us at 215-917-0242 We will work diligently to resolve the issue and provide you with a satisfactory solution.
Cancellation Policy:
If you wish to cancel your order, please notify us as soon as possible. We can accommodate order cancellations within 24 hours of purchase before processing and shipping. After this period, your order may have already been prepared for shipment.
Contact Us:
For any questions, concerns, or to report a damaged or incorrect item, please contact us at hello@jamellabysage.com, or call us at 215-917-0242 We are here to assist you and ensure your satisfaction with our products and services.
Thank you for choosing Jamella by Sage. We appreciate your trust in our organic cosmetics and grooming products and look forward to serving you with excellence.